RETURN & REFUND

Effective date: February 18, 2020

Return Policy

Customer can return the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Method of return: to the same form of payment used

Return contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.

Address: Swift Print And Ship Inc.
1769 Shipman Dr
San Antonio, TX 78219
Phone: 210-596-9849

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Refunds (if applicable)

Customer can refunds the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Method of refund: the same form of payment used

Refund contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.

You will be responsible for paying for your own shipping costs for refund your item. Shipping costs are non-refundable.

If there’s damage or a defect with the item or the wrong item was received, customer must provide photographs of the item received that shows the issue and contact us within 3 days after receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.

If a package is returned to sender by the shipping courier due to Wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.

Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Shipping fee will NOT be refundable once items have been shipped.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Replacement (if applicable)

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.

HOW DO I CHANGE OR CANCEL MY ORDER?

Change and Cancellation requests are only allowed within 12 hours of placing the order. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed. To check the status of your order, please contact our Customer Support team.

Rewards

Welcome to

Flagwix Rewards

X

Become A Member

Join Rewards and get rewarded while you shop.
You"ll get 100 Loyalty Points for signing up.
What are you waiting for?


Join Now

Already have an account? Sign in

Loyalty Points

Earn more Loyalty Points for different actions, and turn those Loyalty Points into awesome rewards!


  • Earn Loyalty Points

    Earn Loyalty Points

  • Earn Loyalty Points

    Rewards

Tiers

Bronze
1
Bronze
Start here
5 Loyalty Points per $1
  • Early access to sales
  • Access to Flagwix Community
  • Free shipping
Silver
2
Silver
Spend $100
6 Loyalty Points per $1
  • Early access to sales
  • Access to Flagwix Community
  • Free shipping
  • Double Loyalty Points events
  • Redeem Loyalty Points for Product Voucher
Gold
3
Gold
Spend $200
7 Loyalty Points per $1
  • Early access to sales
  • Access to Flagwix Community
  • Free shipping
  • Double Loyalty Points events
  • Redeem Loyalty Points for Product Voucher
  • Priority Customer Service
Platinum
4
Platinum
Spend $300
8 Loyalty Points per $1
  • Early access to sales
  • Access to Flagwix Community
  • Free shipping
  • Double Loyalty Points events
  • Redeem Loyalty Points for Product Voucher
  • Priority Customer Service
back

Flagwix Rewards

X

Ways To Redeem

  • $5 voucher
    500 Loyalty Points
  • $10 voucher
    1000 Loyalty Points
  • Free shipping
    700 Loyalty Points
  • Free Product
    2000 Loyalty Points
  • Discount Product


Join Now

Become A Member

  • Make a purchase
    5 Loyalty Points per $1
  • Create an account
    100 Loyalty Points
  • Join our VIP Club
    100 Loyalty Points
  • Happy Birthday
    200 Loyalty Points
  • Earn $5 for each friend you refer
    500 Loyalty Points


Join Now