We sincerely apologize if the product you received arrived damaged. To help us resolve the issue promptly, please contact us at support@flagwix.com and include the following information:

• A brief description of the issue
• Photos/videos showing the damaged part of the product
• A photo of the shipping label attached to the outside of the package

Once we receive the necessary details, we’ll review your case and provide the best possible solution.

If you've already received your item and changed your mind about the size, please note that our products are made-to-order, so we do not offer standard size exchanges. However, we can resend the item to a different size for a small fee. Click the "Contact us" button in the Help Center so we can guide you through the next steps.

We are committed to providing high-quality products and services. The preview images are for visual design purposes only. There may be slight differences between the preview images and the actual product due to differences in printing and manufacturing processes. The actual product color may differ from the mock-up depending on the device you are using to view the product or the angle at which the product is shot.

If you find the difference unacceptable, please contact us. We look forward to better understanding your expectations and working hard to improve our products and provide appropriate solutions.

Our 6-month guarantee applies exclusively to flag products. This includes all types of flags purchased from our store, whether decorative, seasonal, or themed.

All other non-flag items (such as signs, accessories, etc.) are covered under our standard 30-day guarantee, which includes support for any defects or incorrect items.

Flags hold special meaning for our customers, and we take pride in their quality and durability. That’s why we offer extended coverage on these items to ensure they meet your expectations over time.

It covers any manufacturing defects or issues in workmanship under normal use—such as fading, tearing at the seams, or printing defects.

Damage caused by improper use, harsh weather conditions, or general wear beyond normal expectations is not covered.

To claim the guarantee, simply contact us at support@flagwix.com with your order number, a brief description of the issue, and photos of the product. Our team will review and provide a solution as quickly as possible.

All refunds will be credited to your original form of payment. Once we complete the refund, the amount will be reflected in your payment account within 4-6 business days, depending on your bank's processes.

After that time, if the credit has not been credited to your account, please contact us at support@flagwix.com for assistance.